Franchise Operations Manager (Head Office)


WINGS has established itself as an innovative leader in exceeding guest expectations. With 10 restaurants across BC and Alberta and growing, there are plenty of opportunities to experience the best in fun dining. To understand the secret to WINGS success, you need not look any further than your local WINGS where smiling employees enjoy flexible hours, benefit programs, competitive wages, a fun-filled atmosphere and opportunities to grow.

Great guest service and great value are our foundation, but those aren’t the only components that have helped our success. It’s also because of our people: committed, caring and energetic individuals who make WINGS the great place it is.

Strong leadership is another cornerstone at WINGS, and our hands-on team of experienced and dynamic managers has the ability to touch every aspect of our business from recruiting to marketing. We promote an entrepreneurial spirit throughout the company from the newest server, to the most senior executive. Come join a company where you will have an opportunity to have fun, make money and be heard.

Our people are our biggest strength. Visit us today to learn more about the opportunities that await you.

Join our Management Team and experience a fast-paced, fun work environment that is very rewarding.

We offer advancement opportunities, an excellent paid training program, quarterly bonus program, medical/dental benefits, and competitive wages.

We’re looking for a Franchise Operations Manager position in our growing markets with candidates who are passionate about leading a team to excellence in a fun, fast-paced environment.

Job Summary:

Leaders at WINGS are responsible for the operational functions of our business. They plan, organize, and co-ordinate all resources and activities in our restaurants. The work involves but is not limited to: setting targets, achieving goals, and controlling costs. As well as, recruiting talent, training and inspiring restaurant teams.

Ultimately, it is the leader’s ideas, initiative and personality that shape the restaurant.


A Franchise Operations Manager ensures that the restaurant operates efficiently and profitably while maintaining the reputation of the WINGS Brand. As a key role within our organization, restaurant leadership can be fast-paced, highly demanding and very rewarding.

Tasks typically involve:

  • Sales building
  • Building recipes
  • Marketing support
  • Completing a thorough walk through of the restaurant and delegating tasks to all employees
  • Organizing the restaurant to ensure excellent guest service
  • Attending weekly meetings with the Management team
  • Dealing with concerns, queries or complaints from our guests and staff
  • Achieving set sales and profit and loss targets
  • Willingness and ability to be hands on in all areas of the operation
  • Managing staff throughout their shift and providing them with ongoing developmental feedback

A successful Franchise Operations Manager will strike the right balance between creating great service for our customers and a fun work environment for our employees.

Potential candidates will need to show evidence of the following:

  • Excellent interpersonal skills
  • Compassion
  • The ability to motivate and inspire teams to achieve great results
  • Ability to develop direct reports
  • Action orientated with a drive for results
  • The ability to maintain composure and decision quality under pressure
  • Team-working skills
  • Strong written and oral communication skills
  • Strong organizational skills
  • The ability to work independently
  • Problem-solving ability
  • Supervisory experience of a minimum of 2 years
  • Food Safe/ Serving it Right/ 1st Aid
  • Valid driver’s license/own transportation

We thank all applicants for their interest in career opportunities with WINGS, however; only those selected for an interview will receive a response to their application.

Contact: Laticia Naicker

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